Comprehensive Family Health (CFH) Privacy Policy
Comprehensive Family Health ("we," "our," or "us") is committed to protecting the privacy and security of our patients' personal and health information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable laws. By using our services, including our website (www.cfhgroup.org), you agree to the terms outlined in this policy.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, date of birth, address, phone number, email address, and other identifying details.
Health Information: Medical history, treatment records, insurance details, and other health-related data.
Payment Information: Billing details, insurance information, and financial transactions.
Technical Data: IP addresses, browser type, and website usage statistics.
2. How We Use Your Information
We use your information to:
Provide medical care and treatment.
Process payments and insurance claims.
Communicate with you regarding appointments, test results, and health-related updates.
Improve our services and website functionality.
Comply with legal and regulatory requirements.
3. SMS Text Messaging Policy & Consent
By providing your phone number, you consent to receive SMS messages from CFH for:
Appointment reminders and confirmations.
Treatment follow-ups and health alerts.
Billing notifications.
Promotions or offers (if applicable)
Your phone number will not be shared with third parties for marketing purposes. Message frequency may vary depending on the type of communication. For example, you may receive up to two messages per week regarding your appointments or account status.
Opting In: You may opt in to receive messages from Comprehensive Family Health by emailing us at hello@cfhgroup.org.
Opting Out: You may opt out of SMS messages at any time by replying "STOP" to any message. Standard messaging and data rates may apply. For assistance, you can email us at hello@cfhgroup.org.
4. HIPAA Compliance & Protection of Health Information
We adhere to HIPAA guidelines to ensure the confidentiality and security of your Protected Health Information (PHI). This includes:
Implementing administrative, technical, and physical safeguards.
Restricting access to PHI to authorized personnel only.
Encrypting electronic records and communications where applicable.
We will not disclose your PHI without your written consent except as permitted by law for treatment, payment, or healthcare operations.
5. Information Sharing & Disclosure
We do not sell or rent your personal information. We may share information only under the following circumstances:
With healthcare providers involved in your treatment.
With insurance companies for payment processing.
With legal authorities if required by law.
With third-party service providers who assist in our operations under strict confidentiality agreements.
6. Your Rights & Choices
As a patient, you have the right to:
Request access to your medical records.
Correct inaccuracies in your records.
Request a restriction on certain uses and disclosures of your PHI.
Receive an accounting of disclosures made of your PHI.
File a complaint if you believe your privacy rights have been violated.
To exercise these rights, please contact us at hello@cfhgroup.org.
7. Security Measures
We implement industry-standard security measures to protect your data, including:
Secure data storage and encryption.
Employee training on HIPAA compliance.
Regular audits to identify and mitigate risks.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at: CFH
Website: www.cfhgroup.org
Phone: 772-888-2545
Email: hello@cfhgroup.org
By using our services, you acknowledge that you have read and understood this Privacy Policy.